Why Can't a Member Check In?
Check the member and class
Confirm that you selected the right member. Search by name or member number.
Confirm the class or session is available on the kiosk and is the one the member is attending.
Check whether the member has an active membership for the class’s program.
If the class restricts attendance to selected groups, confirm that the member belongs to an allowed group.
If the person is a trial visitor at the shared kiosk, confirm Allow trial members to sign in is enabled and they have a trial booking for this session today that is not cancelled or marked no-show.
Check the member’s level against the class’s program assignment, and check age limits if your school applies them at the kiosk.
Check for an active kiosk hold on the profile. Clear it only after resolving the reason.
Check whether the membership’s session allowance or the subscription’s session credits have run out.

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