Troubleshoot Member Portal Access
The member signed in but cannot see expected information
Check that the login uses the account linked to the member record. Self-service pages do not provide a general profile editor; memberships, bookings, documents, and invoices are separate areas and may depend on their corresponding school feature.
If the wrong account is linked, an authorized staff member can unlink it from the member profile. Unlinking disconnects the login from that profile; it does not delete the user account. Review the invitation guide before changing the email or sending another invitation.

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