Troubleshoot Member Portal Access
The member forgot their password
Ask the member to use Reset Password on the sign-in page and enter the email address for their Kanri account. If an account exists for that address, Kanri emails password-reset instructions. The member should check spam or junk folders if the email does not arrive.
For safety, the confirmation page does not reveal whether an account exists for the email address. If the member cannot access that inbox, contact support for account-recovery help.

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