Failed Payments
Resolve common causes
Card or bank payment was declined: Ask the payer to contact their bank or provide another valid payment method.
Saved method is expired or no longer valid: Update the member’s payment method, then retry using the subscription’s current payment method.
No eligible automatic payment method is attached: Add or select a suitable payment method on the subscription. A cash or offline record does not make an online charge.
Invoice balance is already paid or has a pending charge: Recheck the invoice status before charging again.
Reader payment failed: Check the reader status and confirm the charge result before trying another device.
Never ask a member to send full card or bank details by email or message. Use Kanri’s secure payment-method flow.

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