The Outbox
Delivery statuses
Status
Meaning
Queued
Waiting to be sent
Sending
Being sent right now
Sent
Handed off to the email or SMS provider
Delivered
The provider reported delivery; this does not prove inbox placement or that someone read it
Opened
An open event was reported; this is not proof a person read the message
Failed to send
The queued sending task failed
Failed
Sending failed, and won’t be retried
Bounced
The recipient’s email address rejected the message (email only)
Suppressed (opted out)
Marketing email was not sent because the address opted out for this school
Suppressed (hard bounce)
Non-security email was not sent because the address previously hard-bounced
Individual email and conversation views can also show Delayed or Pending. These are not
the same as the broadcast’s overall processing progress. A completed broadcast can still contain
failed or suppressed recipients. Review each person’s result before deciding what to do next.
Opting out of marketing does not suppress every automatic email. Security emails, such as password
resets, are exempt from these email suppression checks.

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