Troubleshoot Member Portal Access
A guardian cannot see the member’s information
Open the member’s Contacts tab.
Confirm the correct guardian is linked to the member.
Check Can Manage if the guardian should access supported self-service features for the member.
Confirm the guardian signs in with the account linked to that contact.
Receive Communications controls message delivery. It is separate from Can Manage, which enables access to supported features such as memberships, bookings, invoices, and documents. Gallery visibility has its own public/private setting. See Add a Contact and What Members Can See.

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