Run History
Debugging a failed run
If a run shows a Failed status:
Click the run to open its detail view.
Look at the step trace. Find the step marked as failed.
Check the error details — it will usually say what went wrong (for example, “member has no email address”, “invalid template ID”, or “required field is missing”).
Fix the underlying issue (update the member’s record, fix the template, or adjust the workflow).
A step’s queued task can be attempted up to five times before the run is marked Failed.
A run already marked Failed does not automatically restart after you fix the problem.
Starting a new manual run starts the workflow again, including earlier steps, so check for
messages or changes already completed before repeating it.
Common failure causes:
A required field (like an email address) is missing on the record.
A template referenced in a step was deleted.
A record referenced in a step no longer exists.
An action’s required parameters weren’t filled in correctly.

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