Why Can't a Member Check In?
Check subscription rules
Open Settings → Behaviors → Kiosk and review the subscription options. Depending on your school’s settings, sign-in may require an active subscription or may be blocked when only expired subscriptions exist. If billing-plan program access is enabled, confirm the member’s subscription grants access to the class’s program.
Do not disable a school-wide subscription rule just to resolve one member’s case. Check the member’s subscription and the relevant plan first.
For session-based billing, a failed payment can also block sign-in. Resolve the billing problem instead of repeatedly submitting check-ins.

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