The Outbox
Browse the Outbox
Go to Messages and open the Outbox tab.
Use the search box: it matches email recipients, SMS message text, and broadcast/group labels.
Searching a phone number does not find every SMS sent to that number.
Use the All / Messages / System filter to narrow the list: Messages shows only
composed-message entries (including workflow template messages), while System shows
recorded emails sent through other system templates. This filter is not a staff-versus-automation
audit.
Select an entry from the list to see it on the right.
A broadcast, or a bulk send to several individually-selected members, shows up as its own entry in
the list (labeled Broadcast or Group), alongside individual emails, rather than one row per
recipient.
Sensitive details inside an email, like a password reset link or a one-time PIN, are replaced with
a redacted placeholder in this view. This lets you review what a member received without being
able to use the link or code yourself.

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