Why Can't a Member Check In?
Check confirmation and connection
If kiosk sign-ins require staff confirmation, the member’s check-in may be pending rather than missing. Open Kiosk → Open Attendance, choose the session, and use Confirm Sign-In once the member is present. Mobile check-in has its own confirmation setting. Confirm that the kiosk or device is connected to the internet, and check whether attendance was already confirmed before trying again.
If the member attended but could not check in, staff can record attendance manually. Use this only after confirming the member was present.

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