Troubleshoot Message Delivery
Find the message
Open Messages → Outbox.
Search an email recipient address, SMS message text, or the broadcast’s label. Outbox search
does not search every recipient’s name or phone number.
Select the matching message to review its details and status. If needed, use the member’s
Messages tab to find their conversation.
For a broadcast, open its entry and check the status for the specific recipient.
The Outbox also shows automatic emails, such as invitations, payment receipts, and document-signing links. If the message is a broadcast, see Review broadcast delivery.

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